Introduction

Magic Clean Whistler ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit magicclean.ca or use our cleaning services. Last updated 17 April 2026.

Information We Collect

We collect information you provide directly when you contact us, request a quote, book a service or correspond with our team. This typically includes your name, email address, phone number, service address and any details you share about your home or business. When you visit our website, we automatically collect limited technical information such as your IP address, browser type, device type, referring page and the pages you view, primarily through cookies and similar technologies.

How We Use Your Information

We use the information we collect to respond to enquiries, provide quotes, schedule and deliver cleaning services, process payments, communicate about appointments and follow-up service, send service updates and (if you have opted in) occasional marketing emails, improve our website and services, and comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We share information only with trusted service providers who help us run our business — for example, payment processors, scheduling software, email platforms and accounting services. These providers are contractually required to safeguard your information. We may also disclose information when required by law, to enforce our terms, or to protect the rights, property or safety of Magic Clean, our customers or the public.

Cookies and Tracking

Our website uses cookies and similar technologies. For details on the types of cookies we use and how to manage them, see our Cookie Policy.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal, tax and accounting obligations, resolve disputes and enforce agreements. When information is no longer needed, we securely delete or anonymise it.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to or restrict certain processing, or withdraw your consent for marketing communications at any time. To exercise these rights, contact us using the details below.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently revised. We encourage you to review it periodically.

Contact Us

Questions about this Privacy Policy can be sent to office@magiccleanwhistler.ca or by post to Magic Clean Whistler, 1375 Cloudburst Dr, Whistler, BC V8E 0S1, Canada.